This article describes the different ways you can contact Ketryx Support and what information you should include.

At support.ketryx.com, submit a request using the request form at the top right of the screen:

If you are experiencing a critical issue that is impacting your production use of Ketryx, it is crucial to include the following information to enable our team to address the issue as quickly as possible.

• Description of the business impact
• Description of the observed behavior: A short, coherent description of the problem and the date / time when the issue first began
• URL: Link to the page or where the problem occurs, or the all items screen in the project you are working in

For non-critical issues, you can also reach out through our customer support email (support@ketryx.com), or by submitting a query via our website's contact form. Our support team is dedicated to providing prompt and helpful responses to ensure all your queries are resolved. Additionally, consider checking our manuals and work instructions and FAQs and videos on our Support center where we may have shared insights or solutions to similar questions.