Does Ketryx take into account and record prior ticket history in Jira?

Lee Chickering
Lee Chickering

Example: If I have multiple years of historical changes to a ticket, will Ketryx capture that history and make it available for view in Ketryx? 

No. For historical changes that have been made prior to connecting your Jira project with Ketryx, the product does not provide you with a line-by-line version history for those changes. The Ketryx Platform begins logging changes on the record details page starting at the time of connection. 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Article is closed for comments.