There are a couple common scenarios where you might encounter a prompt to reset your Multi-Factor Authentication (MFA) in Ketryx:

1. Authenticator Removal: If you have removed or uninstalled the authenticator app linked to your Ketryx account, the system can no longer verify your identity using that method, requiring an MFA reset.

2. Switching Devices or Browsers: When you change machines, browsers, or use a security key-based authentication method (e.g., TouchID), the associated key might no longer be accessible. In this case, Ketryx may still display the security key as an option, but you won't be able to complete the authentication process.

You can request your organization owner to reset your MFA status or reach out to a Ketryx team member to reset your MFA status. 

To avoid interruptions, we recommend setting up at least one backup organization owner, in addition to your primary organization owner, in case the primary owner needs to have their MFA reset.