The Approvals and Traceability widgets are powerful features of the Ketryx-Jira integration. For Ketryx default issue types, they will be shown automatically in Ketryx-connected projects. However, for some non-default issue types, they will be hidden until revealed by the user. There are two ways of revealing them – one for individual issues through the Jira UI and the other more permanently for all specified Work Types through Ketryx Advanced Settings. (Please note that widgets cannot be expanded for issues that are in an immutable state.)

1. Individual Issues – Jira Cogwheel

This is how the widgets can be expanded for individual issues:

Merely select the widgets you would like displayed, which will display them for the specific item.

2. Permanent display of widget – Ketryx Advanced Settings: 

If you want to permanently set widget display for specific Work Types, this can easily be configured in your organization's or project's Advanced settings. The configuration overrides the default display of Ketryx widgets within Jira. This includes the Approval, Traceability and Risk widgets. Note that updating this setting requires a project sync within Ketryx to take effect. (Find Ketryx documentation for this setting here.)
 

To configure this setting, navigate to Advanced Settings > Jira display widget at the project or organization level. Tweak this JSON object to contain the Work Types for which you want to show the widgets (to find the exact names, navigate to Jira Settings > Work Types, find the applicable Work Type names, and populate them in the JSON object):

{
   "approvalsIssueTypeNames": [
      "Customer Requirement (migrated)",
      "SRS (migrated)",
      "Security and Privacy",
      "FMEA (SaMD Product)",
      "Security-Privacy-Assessment",
      "XRay Test",
      "Test Execution",
      "Defect"
   ],
   "traceabilityIssueTypeNames": [
      "Customer Requirement (migrated)",
      "SRS (migrated)",
      "Security and Privacy",
      "Security-Privacy-Assessment",
      "FMEA (SaMD Product)",
      "XRay Test",
      "Test Execution",
      "Defect"
   ]
}

NOTE: if using this setting to override the default display, the user will now need to explicitly state every Work Type that they want to display the widgets, even if the Work Type previously had it by default.