The Approvals and Traceability widgets are powerful features of the Ketryx-Jira integration. For Ketryx default issue types, they will be shown automatically in Ketryx-connected projects. However, for some non-default issue types, they will be hidden until revealed by the user. Please note that widgets cannot be expanded for issues that are in an immutable state.

However, you may just want the widgets to be shown all the time for these issues. Ketryx Client Operations staff are happy to help with this and have access to a setting "jiraWidgets" that can force them open for a list of issue types. If you would like help with this, please submit a support ticket here that includes the exhaustive list of issue types in you organization/project where the widgets should be shown. This can be configured at both the project and organization level, so the list can be different for different projects.

Note for Ketryx Client Operations Staff: If organization-level configuration of this setting is not forcing widgets open for a particular issue type, that is due to an edge case interaction between team-managed and company-managed issue types in the Jira instance. The simple workaround for this is to just use the setting in all of the projects instead of at the organization level.

This is where the widgets can be expanded for individual issues: