General

How should I use this FAQ page?
How do I contact Ketryx Support?
When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?
Does Ketryx support third-party Jira fields?
Can I access the record of a deleted document in Ketryx?
Which rich text formats does Ketryx support?
Do users get email notifications when an assigned item or training document needs approval?
Why does a formatted numerical list separated by sections (within the same field) have the numbering reset in Ketryx whereas in Jira the list continues?
Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?
How to change resolution field in Jira
How do I update my username in Ketryx?
Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?
How do I configure Ketryx so that risks are automatically associated and prompt mitigation or reassessment when a requirement or test is updated?
How do i migrate data into a Ketryx project?
What is a Fork Release in Ketryx and what can it be used for?
How do I remove automated tests (ATs) from Ketryx?
Why aren't attachments loading to my excel document template?
How can I lock multiple records at once?
What's the difference between Ketryx's Problem Report and Anomaly Report?
Why do systems documents and templated documents have different behavior for prompting re-generation?
How can I generate ATs in my templated documents?
How do I utilize the Jira API to generate identifier numbers for Ketryx select option fields?
How can I define custom document IDs?
How do I import data into my Jira project?
How do I generate a table of contents on custom templated documents?
How can I rename my Organization or Project?
What if I did not use a service account to connect an integrated system with Ketryx?
What email account should I use when integrating Ketryx with my other systems?
How does Ketryx validate integrations?
How do I export Jira items for a Ketryx migration?