General

I connected Ketryx to my Jira project. Why aren't I seeing Ketryx configurations and schemes in my project?
I connected a Jira project and it changed the icons of my issue types. What do I do now?
Is there anything I should know before downloading the Ketryx Connector for Jira app from Atlassian Marketplace?
How can I quickly find the project I'm looking for?
What is the process for adding a new user to Ketryx?
How do I enable AI in Ketryx?
How do I set up multifactor authentication (MFA)?
How can I see or export the users in my Ketryx organization? How do I know how many users are in my organization?
Where can I find Ketryx validation reports for the Ketryx Platform itself?
Is Ketryx SOC 2 Type II certified? Is Ketryx SOC 1 and SOC 3 certified?
Is there a change log available, and can I view the changes made along with the user who made them?
What is the latest Ketryx version deployed into production?
Is it possible to approve uploaded release documents in Ketryx?
How do I generate release documents?
Can I export all of my data from Ketryx?
Why does Ketryx say that I need to reset my MFA?
How can I re-include excluded items?
How long will a data deletion request take to be effective?
Do you have any documentation that can help manage compliance to IEC 62366-1 (Usability engineering)?
Does Ketryx have a training matrix to manage training requirements for different users or groups, particularly for an ISO 13485-compliant QMS? Can it be used to manage training for all staff, even those not involved in design and development?
How can we customize the dropdown options for probabilities and severities in the Ketryx risk management module to match our risk assessment criteria?
Does Ketryx provide any documentation mapping ISO 13485, IEC 62304, and ISO 14971 requirements to parts, items, or workflows in Ketryx?
Does Ketryx provide validation documentation to its customers?
Could Ketryx personnel add users to groups or add users to the organization for me?
How is Ketryx different from JIRA tracking and Bitbucket?
Can I still use the Github for Jira application with Ketryx?
Why can't I move a ticket item from the in progress state to resolved?
How often does Ketryx backup our data?
Why can't I see my approvals or traceability widget in Jira?
What types of automated documentation checks, including traceability, are available?