Frequently Asked Questions

• How do I set up multifactor authentication (MFA)?
• How should I use this FAQ page?
• I can't find an answer to my question in the FAQ. What should I do?
• When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?
• I connected Ketryx to my Jira project. Why aren't I seeing Ketryx configurations and schemes in my project?
• I connected a Jira project and it changed the icons of my issue types. What do I do now?

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• How can I use Ketryx for ISO 13485 compliance?
• How do I integrate Ketryx with Jira?
• How do I get the Approvals and Traceability widgets to show in Jira for non-default issue types?
• How Can I Filter Items by Status and Approval on the All Items Page?
• Can I produce different documents for different regulatory regions from the same design controls in the same project?
• Can I defer Anomalies in Ketryx?

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• Can I archive document templates or store drafts somewhere in Ketryx?
• Can item types or Source IDs be explicitly labeled (e.g., “SYSREQ” for System Requirements, “UNREQ” for User Needs Requirements) instead of the generic “REQ” format?
• How can I lock items for a release baseline?
• Why don't I see an approval button for my release documentation?
• What are unchecked items?
• I'm using the AI generated summary in my release document template, why am I not getting a response?

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• Can I use Ketryx to document threat models in my system?
• Does Ketryx support C# dependency scanning?
• Why are there differences between the vulnerabilities shown in the SBOM module and on the Vulnerability page?
• Why are there fewer dependencies in the Ketryx SBOM module than parsed and shown on the build page?
• Do open source SBOM generation tools introduce risk?
• I submitted a spdx file via the Build API. Why aren't any or all dependencies loading in Ketryx?

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• Who is able to approve milestone documents? How do you control who is able to approve milestone documents? Why can't I approve a milestone document?

• Why do my automatic test executions appear blank or seem like they disappeared?
• How do I exclude test cases in bulk?
• Does Ketryx support automated testing in YAML?
• How do I create test executions in bulk?
• Does Ketryx integrate with Xray?
• Are there attributes you can assign to each test case?

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• How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?
• How do the 'to' and 'from' filters work in a custom document template?
• Does Ketryx Support Multiple Traceability Matrices?
• Can Ketryx convert our existing Jira native links to Ketryx custom relational fields?
• Why isn't the Traceability module in Ketryx showing a direct trace to items one-step removed?
• Can we add another level in traceability to link System Requirements to Hardware or Software Requirements for more detailed subsystem traceability?

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• How can I filter and manage risks of different types?
• Why is the Risk edit screen showing errors when I try to save?
• What appears in the "Identification of characteristics related to safety" section of the Risk Management File?

• Which file types from github does Ketryx support?
• Can I link git-based Software Items Specifications to dependencies, in Git?
• How do we get documentation to reflect git-based configuration items?
• Is it possible to have all items in Git instead of Jira?
• How does Ketryx ensure that unique IDs are created for git-based configuration items?

• How do I create a custom item type in Ketryx?
• Are the signatures in Jira part 11 compliant or just the final document signatures?
• How can I upload a CycloneDX Artifact through Build API?
• What Advanced Settings should I change when I "Use existing Jira configuration" for a new Ketryx Project
• Can I reverse a change in Jira and Ketryx?
• How can I add my own types of requirements in the Ketryx Requirement Type field?

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