Frequently Asked Questions

• How should I use this FAQ page?
• How do I contact Ketryx Support?
• When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?
• Does Ketryx support third-party Jira fields?
• Can I access the record of a deleted document in Ketryx?
• Which rich text formats does Ketryx support?

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• How can I use Ketryx for ISO 13485 compliance?
• How do I integrate Ketryx with Jira?
• How to review Item Records in Ketryx
• How can I save edited approval rules so they don't revert to the default approval once a document is transitioned to the close state?
• When are Change Requests, CAPAs, Anomalies, and Complaints included in the Change Management File
• How are Change Requests approved in Ketryx—are tickets closed upon approval, and does this happen in the CR or test plan? Can we customize the process to support significance review with fields or workflows as needed?

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• Why is my item unexpectedly being moved back to Resolved after being approved?
• Why can't I exclude items that are incorporated from another project through cross-project referencing?
• Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?
• How does Ketryx update users on new features?
• What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?
• Can I archive document templates or store drafts somewhere in Ketryx?

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• Can I use an external vulnerability scanner and report those results to Ketryx?
• How can I clear my SBOM that I uploaded via the Build API?
• How can I update my SBOM that I already uploaded through the Ketryx Build API?
• How can I set up post-market vulnerability notifications for a specific release?
• Can I use Ketryx to document threat models in my system?
• Does Ketryx support C# dependency scanning?

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• Who is able to approve milestone documents? How do you control who is able to approve milestone documents? Why can't I approve a milestone document?

• Why do my automatic test executions appear blank or seem like they disappeared?
• How do I ensure my Test Cases are controlled before I create Test Executions?
• How do Ketryx's Testing Features Compare to Xray's?
• Where do I find the approve test plan button?
• Which fields copy from Test Cases to Test Executions when creating executions?
• Why is the number of Test Cases in the Testing report different from the number of included Test Cases?

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• How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?
• Can I link a Change Request to a Document at the Organization-level?
• Why is my traceability widget not appearing on synced items in Jira?
• Why Can’t I Template My Additional Traceability Matrix?
• What determines ‘full traceability’ in the release checklist?
• Why is my new trace widget link not in a Ketryx custom link field in Jira?

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• I only have one p value - can I remove the other field from the risk screen?
• Can I use the Jira External Systems Importer to import my risk items, along with their risk matrices?
• How can I filter and manage risks of different types?
• Why is the Risk edit screen showing errors when I try to save?
• What appears in the "Identification of characteristics related to safety" section of the Risk Management File?

• How is my data secured when using Ketryx AI features?
• Can I use Ketryx to create an agent that connects to a Large Language Model (LLM) via API or MCP to generate documents like grant applications, FDA pre-submission documents, or 60601 testing checklists? Can this agent use my data in Ketryx as well as the
• Are there any industries that could see particular benefits from these agents?
• What challenges/industry gaps do these agents seek to address?
• How do Ketryx Agents differ from other agents?
• Can I connect the agents to my ALM system where I manage requirements?

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• Does Ketryx support Git-based risks?
• How can I display Git-based repository Item IDs in my release documents?
• For mono repositories connecting to Ketryx, can you split depending on what module within a given mono repo?
• Which file types from github does Ketryx support?
• Can I link git-based Software Items Specifications to dependencies, in Git?
• How do we get documentation to reflect git-based configuration items?

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• How do I write KQL to find items with empty fields?
• What are my options for electronic signatures in Ketryx?
• Why are the changes that I made to advanced settings not syncing in my project?
• Why is my custom item type not showing up with default realtions?
• How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?
• What is the "Reference as a used service" check box for?

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